top of page

FAQ

Shipping & Handling

Please allow 2-3 days for preparation of orders.

There is free shipping automatically applied at checkout for orders $90 and above.

Flat rate shipping within Alberta [$11.00]
Canada Post Standard Shipping Expedited (2-5 Business Days)
 
Flat rate for provinces within Canada [$15.00]
Canada Post Standard Shipping Expedited (5-7 Business Days)

Flat rate for International shipping [$15.00]
Canada Post Small Packet- International Surface (7-12 Business Days)

 
 
Return and Exchange Policy
*All sales from Tennyola are final*


We now offer exchanges on any of our products. Before sending your initial order out for exchange, ensure to send a detailed email to shoptennyola@gmail.com and include the piece you would like in exchange (must be equivalent in price to previously ordered product)

The products would have to be unworn and in the original package it was delivered in. The piece being exchanged must be delivered to Tennyola before the new one is shipped out.

If you receive a damaged piece, you are welcome to contact us via email at shoptennyola@gmail.com with a photo and order number and we will find a solution from there.

 

Pre-Order Policy
*These apply in instances where items are sold out on the website*

Pre-Orders are items that are not currently in stock, but can be ordered now and paid in full to be shipped at a later date.

The terms of our pre-order policy are as follows:

  1. Pre-order Items ship in approximately 5-7 weeks from order date. We are unable to expedite the shipment date nor speed of delivery.

  2. We reserve the right to amend the shipment date and will communicate any changes via the e-mail on file. Please ensure that you have added shoptennyola@gmail.com as an email contact to ensure you receive all updates regarding your order.

  3. Orders containing pre-order items cannot be cancelled nor modified.  We are unable to add or remove items from any orders. All items will be held until the pre-order item becomes available for shipping. 

  4. Shipping fees cannot be waived or combined after purchase has been made.

  5. Payment in full is required at time of purchase and the pre-order item will ship at a later date according to the communicated timeline.

For additional questions, please e-mail shoptennyola@gmail.com. We are happy to help!

Privacy Policy

Tennyola is committed to protecting all forms of information you have given us as well as your right to privacy. We greatly appreciate that you have trusted your information in our care and we assure you that we take privacy very seriously. 

We collect personal information provided to us by you when you show interest in supporting the brand or contact us. The information we have varies based on the factors of your relation with the brand.

The personal information we collect are: names, email information, mailing an billing addresses, debit or credit card information, phone numbers and other similar information.

The payment information we collect, i.e your payment instrument number (credit or debit card number), and the security code is stored by Wix who have their privacy policies as well (https://www.wix.com/about/privacy). 

Also, some pieces of information are automatically collect when you visit our website, which include your Internet Protocol address, browser and device characteristics, URLs, device name, location and other information about how and when you use our website. This information is collected for the sole purpose of ensuring the security and smooth operation of our website.

We collect your information solely for legitimate business purposes, for your satisfaction and ours. We use your information to fulfill and manage your orders, respond to inquires, respond to legal requests, to protect our platform, to manage user accounts, to request feedback and to send out marketing and promotional information.

We seek to keep your personal information secure through a highly secure organizational and technical system and will only share personal information with your consent and in compliance with laws. 


Payment

Tennyola accepts a wide variety of payments at checkout including Visa, MasterCard, American Express, Apple Pay, Diners Club, Discover, Google Pay, PayPal and Shop Pay. For handcrafted custom accessory orders, fees will be paid after an agreed invoice to shoptennyola@gmail.com.

bottom of page